Control of the organization consists of three types, namely strategic control, management control and operational control. Strategic control is a process of evaluation strategies, which performed well after the strategy is formulated and implemented.Control of management focusing on achievement of objectives of various substrategi corresponds with the main strategies and the achievement of objectives of the medium-term plan. While operational control centers on the performance of individuals and groups compared with the role of individuals and groups who have been determined by the organization plan. Each type of control is not separate and were not significantly different and in fact may not differ from one another.Operational control system to identify performance standards relating to the allocation and utilization of financial resources, physical, and critical success factors are the primary means of operational control. Operational control systems require systematic evaluation of the performance compared to standard or pre-determined targets. The important thing here is the identification and evaluation of performance deviations, with special attention directed at determining the causes and implications of strategic deviations before management reacts. Some firms use trigger points and contingency plans in this process.An alternative approach that connects strategic and operational control that was developed by Robert Kaplan and David Norton is a system called the Balanced Scorecard. This approach to adapt the ideas of Total Quality Management (TQM), which includes customer-defined quality, continuous improvement, employee empowerment and measurement-based feedback on the methodology developed by adding the financial data and the results achieved. Balanced Scorecard is a management control system that allows the company to clarify its strategy, move them into action and provide quantitative feedback, generating core competencies, corporate customer satisfaction and generate financial rewards for shareholders. Most companies are admired the world use the Balanced Scorecard, for example General Electric, Toyota Motor, Procter & Gamble, Johnson & Johnson, Apple, Berkshire Hathaway, FedEx, Microsoft, BMW, IBM, Singapore Airlines, Nokia and others.
Control of the organization consists of three types, namely strategic control, management control and operational control. Strategic control is a process of evaluation strategies, which performed well after the strategy is formulated and implemented.Control of management focusing on achievement of objectives of various substrategi corresponds with the main strategies and the achievement of objectives of the medium-term plan. While operational control centers on the performance of individuals and groups compared with the role of individuals and groups who have been determined by the organization plan. Each type of control is not separate and were not significantly different and in fact may not differ from one another.Operational control system to identify performance standards relating to the allocation and utilization of financial resources, physical, and critical success factors are the primary means of operational control. Operational control systems require systematic evaluation of the performance compared to standard or pre-determined targets. The important thing here is the identification and evaluation of performance deviations, with special attention directed at determining the causes and implications of strategic deviations before management reacts. Some firms use trigger points and contingency plans in this process.An alternative approach that connects strategic and operational control that was developed by Robert Kaplan and David Norton is a system called the Balanced Scorecard. This approach to adapt the ideas of Total Quality Management (TQM), which includes customer-defined quality, continuous improvement, employee empowerment and measurement-based feedback on the methodology developed by adding the financial data and the results achieved. Balanced Scorecard is a management control system that allows the company to clarify its strategy, move them into action and provide quantitative feedback, generating core competencies, corporate customer satisfaction and generate financial rewards for shareholders. Most companies are admired the world use the Balanced Scorecard, for example General Electric, Toyota Motor, Procter & Gamble, Johnson & Johnson, Apple, Berkshire Hathaway, FedEx, Microsoft, BMW, IBM, Singapore Airlines, Nokia and others.

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